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n 2008, Barnes-Jewish Hospital center for diversity and cultural competence developed an 18-hourcultural competence course to assist team members in developing attitude, knowledge and skills needed for effective cross-cultural communication. The formal evaluation of the training outcomes data from…
Kaiser Permanente, as an integrated health care delivery system, has made significant progress to align national strategies on diversity, quality, research and community benefits to achieve equitable care for its members. The case study describes the national efforts to promote leadership…
The Cancer Legal Resource Center, joint program of the Disability Rights Legal Center and Loyola Law School, Los Angeles, provides free information and resources on cancer-related legal issues to cancer survivors, caregivers, health care professionals, employers and others coping with cancer.
The University of Arkansas for Medical Sciences College of Pharmacy developed a curriculum to address the demographic shift of greater numbers of Latino Arkansans. The curriculum offers the course 'Rx: Spanish PRN,' a 2-hours elective course designed and taught inhouse by a tenured faculty of…
The University of Connecticut's community-based education program collaborated with community partners to develop a curriculum for third-year students that focuses on improving communication skills with a diverse patient population. This curriculum demonstrates that an academic institution can…
Beginning in August 2007, the Arizona Department of Health Services' Health Disparities Center organized monthly workshops focusing on minority/refugee/immigrant/LGBT health, health disparities and cultural competency. The purpose of the workshops was to increase ADHS employee awareness…
Little is known about the unique health needs and experiences of lesbian, gay, bisexual and transgender patients across demographic groups, and the experiences of these patients within the entire health service encounter. This case study looks at funded investigation of the comprehensive health…
This case study looks at he Joint Commission's recommendation related to culturally and linguistically appropriate care. Through an interdisciplinary approach, Brigham and Women's Hospital's efforts were aimed at addressing the recommendations and infusing the Joint Commission's…
The ADA committee at the Kaiser Woodland Hills facility was started in 2010 in an effort to comply with the Kaiser statewide policies around the ADA. It implemented policies and facilities updates prior to this time to comply with the law but needed a system in place to see that staff was trained…
Clinicians and health care providers incorporate evidence-based clinical interventions to improve health care outcomes. However, this practice does not always take into account that culturally responsive care is essential to promote patient-centered care and to acknowledge the unique needs of an…