Case Studies
The ºÚÁÏÕýÄÜÁ¿ Association produces case studies on its member organizations across a wide range of health-care topics.
The Problem Hazleton General Hospital is committed to providing compassionate, patient-centered, quality health care services and to the ongoing development of healthier communities. We decided to focus on the care of our stroke patients, utilizing evidence-based standards of care to provide the…
The Problem Hazleton General Hospital officials were unhappy with their performance on a number of core measures, many of which are on posted on the Hospital Compare Web site. Previous quality improvements efforts didn't always involve teamwork among affected departments, data would be…
The ProblemFlowers wanted to improve its performance on the 28 quality measures that are featured on the Hospital Compare Web site. The hospital's CEO, Keith Granger, made it an organizational goal to get performance 'as close to perfection as we can get.'The Solution
The Problem
In 2004, Faxton Hospital and St. Luke's-Memorial Hospital merged. The leaders of the new system were concerned about integrating the clinical cultures of two formerly independent hospitals while improving staff morale. That year, only 2 percent of respondents to the company's employee…
The ProblemAlthough Fairfield Medical Center had a fairly low rate of pressure ulcers, officials believed the incidence could be reduced further to improve patient care and prepare for Medicare's decision to stop reimbursing for hospital-acquired Stage III and IV pressure ulcers as of October…
The Problem When the performance improvement team began to take stock of the situation in Advocate South Suburban's ED, they found some dismal metrics. Patients waited more than six hours for treatment, with nearly six percent leaving without treatment. Additionally, patient satisfaction…
The Problem Incorrect patient identification through the registration process increases the potential for patient harm in the short term, with long-term downstream effects that include increased financial liability, diminished reputation and decreased physician loyalty and associate satisfaction.