Case Studies
The ºÚÁÏÕýÄÜÁ¿ Association produces case studies on its member organizations across a wide range of health-care topics.
Recognizing the need for diversity management, Sparrow Heatlh System in Lansing, Mich., hired a diversity director to help align the oganizations diversity goals with its overall strategic goals. The director has helped with the creation of a diversity and inclusion council and also educates…
Greenville Health System in South Carolina overhauled its leadership search and selection process to better match the diversity of its workforce and the communities it serves. For each leadership team vacancy, a search and selection committee with a diverse membership is established to develop a…
The University of Mississippi Medical Center created a Healthcare Disparities Council with 40 members, including interpreters, administrators, nurses, physicians and members of the registration staff. Four subgroups support the councils efforts and focus on health literacy, patient access and…
The Minority Faculty Development Awards program at University Hospitals Case Medical Center in Cleveland provides mentoring, education and hands-on leadership experience to several high-potential junior faculty physicians each year. Participants, chosen by individual departments, plan a three-year…
For nearly 20 years, Robert Wood Johnson University Hospital in New Jersey has partnered with the New Brunswick Health Sciences Technology High School, supporting a program that engages local Latino and African American high school students in health care careers. Today, more than 40 students who…
Baystate Health, based in Springfield, Mass., has two formal mentorship programs available to its workforce. Both programs have an external educational component with an aligned internal mentorship and leadership development program. External opportunities for professional development and education…
Based in the Pennsylvania cities of Allentown, Bethlehem and Hazleton, Lehigh Valley Health Network includes three full-service hospitals across five campuses, a children's hospital, 12 community health centers and a 1,100-member physician group. Community members are integral partners as…
Lean Six Sigma tools were used to reduce pressure ulcers at Memorial Health System, Springfield, Ill. Bundles and communication tools were employed. The hospital set a goal to reduced pressure ulcers by 50 percent by applying Lean Six Sigma methodologies. Process defects were identified for…
Norwegian ºÚÁÏÕýÄÜÁ¿, Chicago, improved both influenza and pneumococcal vaccination rates by 73 and 32 percent, respectively, achieving care that is patient centered.
Northwestern Memorial Hospital, Chicago, worked to create a highly reliable system for follow up of unexpected radiologic findings, improving timeliness of care.