Customer Experience
Learn how healthcare organizations can leverage technological advancements to achieve the quadruple aim in 2023.
Best practices, successes and challenges in engaging our communities in digital strategy to maximize success in health care.
Using a mobile-first approach to improve patient-provider communication. The digital front door is a shift toward a new and dynamic way of managing the patient experience.
NexHealth, a patient-engagement startup, announced that it secured $125 million in funding for its digital platform.
Consumers’ health care expectations and experiences continue to evolve in the aftermath of the COVID-19 pandemic and there are myriad opportunities for action by legacy stakeholders and new market entrants. To draw a broader understanding of consumerism and establish a framework for action, the AHA…
Improving care and patient experience using hyperpersonalization. This Transformation Talks video explores responding to consumer preferences.
Last week’s Aspen Ideas: Health festival reflected many of the changing dynamics in health and health care. Notably, a number of sessions across the four days examined how consumerism and technology are shaping the patient experience of care.