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Fairfield Memorial Hospital identified the need to improve the patient experience in the emergency department through meaningful interactions between the medical team, patients and families. A Studer Group Coach provided on-site consultation and instruction on AIDET (acknowledge, introduce,…
Among the agencies that have made a substantial effort toward competency is the Nursing Home Ombudsman Agency of the Bluegrass, in Lexington, Kentucky. Serving nearly 4,800 long-term care residents in nursing homes, family and personal care homes across 17 counties in Kentucky's Bluegrass…
Although Maryland enjoys the third highest median income in the United States, the state suffers from some glaring health disparities that primarily affect the racial and ethnic minorities who make up nearly 42 percent of its population. But with renewed interest in health equity, the state is…
This article discusses divergent concepts of population health between care delivery systems and public health and suggests potential innovations for bridging these gaps.
This discussion paper analyzes factors that attribute to better outcomes at lower costs. The authors have compiled a checklist that addresses: Foundational elements; Infrastructure fundamentals; Care delivery priorities; and Reliability and feedback. Each section is illustrated with case studies…
This project utilized a failure mode effects analysis methodology to examine why critical care unit central line-associated blood stream infection rates were not zero. A gap analysis was completed and utilized by the team to objectively prioritize processes that needed revision. Flow charts of each…
Our hospital was an early participant in the Premier Quest Collaborative focused on improving quality, efficiency, safety and transparency. By benchmarking with organizations with results better than our own, we were able to make rapid cycle improvements that resulted in improved outcomes.
This chartpack offers a snapshot of some common strategies used to improve the quality of care that hospitals provide to all patients, regardless of race or ethnicity.
This study advocates for a highly structured electronic health record with real-time alerts and designated team responsibility to improve documentation and compliance with perioperative beta-blocker administration.