Public
ºÚÁÏÕýÄÜÁ¿ Association content that is available to the public and all website users.
This article highlights the success of a pilot project between Park Nicollet hospital, St. Louis Park, Minn., and the fire departments in that city. The fire departments help transition community members from hospital to home. 'When a 90-year-old woman was discharged recently from Methodist…
Small tests of change can give hospitals momentum and show early progress in improvement projects. Lakeview Regional Medical Center, a 172-bed hospital in Covington, La., focused on collaborating, improving coordination and conducting small tests of change to reduce its 30-day readmissions rate.
During 2011, the hospital joined the IHA Project Re-Engineering Discharge (RED) collaborative to reduce avoidable hospital readmissions. A Six Sigma level of 1.9 for the discharge process and medication reconciliation process showed that there was a lot of deviation. Process maps, swim-lane…
A Rural Hospital's Push to Move Patient Satisfaction From Better to Best in the Emergency Department
The patient experience as measured by patient satisfaction scores is an organizational goal. In the emergency department, staff was challenged to move patient satisfaction scores from the 70th to the 90th percentile rank.
Only 20 percent of chronic obstructive pulmonary disease patients at the hospital were properly diagnosed and staged with spirometry. Because of this, care was not evidence based, and there was poor coordination between sites of care. The team developed a COPD program spanning the continuum of…
Care for people with multiple chronic health conditions is often fragmented, resulting in increased use of high-cost services, without necessarily achieving better outcomes. Read how Ellis Medicine is connecting the dots for patients. This case study is part of the Healthcare Association of New…
Some patients have difficulty effectively managing their medications because they don't fully understand the importance of proper dosage, when to take their medication and how drugs interact. Read how Ellenville Regional Hospital implemented safety checks that benefit its patients. This case…