How being a patient deepened medical assistant鈥檚 empathy

Bobby Watkins
Bobby Watkins, a certified medical assistant and nursing student at Texas Health Presbyterian Hospital Dallas, recently found himself on the other side of the health care system 鈥 as a patient. After enduring months of debilitating pain, he was diagnosed with severe coronary artery disease and underwent triple bypass surgery, an experience that was life-altering. 鈥淭he pain was becoming unbearable,鈥 Watkins said. 鈥淢y unexpected cognitive decline was confusing and scary. Then, when I suddenly began dealing with constant shortness of breath, I knew I had to do something.鈥 His journey through diagnosis, surgery and recovery not only restored his health but also reignited his passion for caregiving.
Now back at work, Watkins approaches his role with a deeper sense of empathy and purpose. His personal health battle became a powerful source of motivation. 鈥淚鈥檝e been through so much, but as a medical assistant, my journey has translated into an enormous amount of empathy for my patients,鈥 Watkins said. 鈥淎s a former cardiac patient and future nurse, I鈥檒l continue to share my journey with others and let them know life is too short.鈥 With renewed energy, he鈥檚 more committed than ever to helping others recognize the importance of listening to their bodies and seeking care early.