/ en Tue, 29 Apr 2025 23:13:08 -0500 Tue, 06 Aug 24 11:21:35 -0500 /virtual-nursing-models-care <div class="container"><div class="row"><div class="col-md-8"><p><em>COVID-19 has fundamentally changed the face of the health care workforce. The pandemic has strained hospitals, affecting caregivers’ well-being and resulting in many leaving their hospital jobs. The AHA has been collecting resources to assist organizations in their efforts to plan for the future post-COVID-19 workforce.</em></p><p><a href="/aha-center-health-innovation-market-scan/2023-02-28-5-imperatives-scale-virtual-nursing-program">As discussed by Sylvain Trepanier, R.N., chief nursing officer at Providence</a>, “Virtual nursing was introduced a couple of decades ago, but it’s getting a fresh look thanks in large part to its successful use during the height of the pandemic. Today, leaders at many health systems are piloting technologies and expanding programs as they work to systematically scale this model.”</p><p>Nursing leaders have identified five essential characteristics for successful virtual nursing programs:<br>1. Be inclusive from the start.<br>2. Allow time for relationship building.<br>3. Anticipate technological difficulties.<br>4. Don’t be afraid to change workflows.<br>5. Make sure buildings have adequate wireless bandwidth.</p><p>The AHA has collected from our member hospitals and health systems examples of successful virtual nursing programs. Below is a brief summary of those case examples.</p><h2>FEATURED CASE STUDIES</h2><hr><h4><a href="https://www.oliverwyman.com/our-expertise/insights/2022/nov/health-innovation-journal/mission-requires-change.html" title="BUILDING A SUSTAINABLE WORKFORCE WITH HOUSTON METHODIST"><span>BUILDING A SUSTAINABLE WORKFORCE WITH HOUSTON METHODIST</span></a></h4><h4><a href="https://pubmed.ncbi.nlm.nih.gov/37261414/" title="IMPLEMENTING A VIRTUAL TEAM MODEL IN THE ACUTE CARE SETTING">IMPLEMENTING A VIRTUAL TEAM MODEL IN THE ACUTE CARE SETTING</a></h4><h4><a href="https://blog.providence.org/national-news/covenant-medical-center-a-providence-affiliate-revolutionizes-the-way-nurses-deliver-care" title="COVENANT MEDICAL CENTER REVOLUTIONIZES THE WAY NURSES DELIVER CARE">COVENANT MEDICAL CENTER REVOLUTIONIZES THE WAY NURSES DELIVER CARE</a></h4><h4><a href="https://www.beckershospitalreview.com/innovation/bon-secours-mercy-health-pilots-virtual-nursing-at-3-sites-looks-to-expand-to-48-hospitals.html" title="BON SECOURS MERCY HEALTH PILOTS VIRTUAL NURSING">BON SECOURS MERCY HEALTH PILOTS VIRTUAL NURSING</a></h4><h4><a href="https://www.chisaintjosephhealth.org/hospital-news/saint-joseph-hospital-introduces-virtually-integrated-care-through-use-of-pioneering-technology" title="SAINT JOSEPH HOSPITAL INTRODUCES VIRTUALLY INTEGRATED CARE THROUGH USE OF PIONEERING TECHNOLOGY">SAINT JOSEPH HOSPITAL INTRODUCES VIRTUALLY INTEGRATED CARE THROUGH USE OF PIONEERING TECHNOLOGY</a></h4><h4><a href="https://www.aonl.org/news/voice/nov-2022/abstract-creating-partnerships-for-care" title="CREATING PARTNERSHIPS FOR CARE: OCHSNER’S VIRTUAL NURSE PROGRAM">CREATING PARTNERSHIPS FOR CARE: OCHSNER’S VIRTUAL NURSE PROGRAM</a></h4><h4><a href="https://baycare.org/newsroom/2023/july/virtual-nurse-pilot-program-pleases-patients-and-nurses" title="BAYCARE’S VIRTUAL NURSE PILOT PROGRAM PLEASES PATIENTS AND NURSES">BAYCARE’S VIRTUAL NURSE PILOT PROGRAM PLEASES PATIENTS AND NURSES</a></h4><h4><a href="https://cdn.atriumhealth.org/-/media/chs/files/whitepapers/transforming-health-care-delivery-through-virtual-care-01-2024-compressed.pdf" title="TRANSFORMING HEALTH CARE DELIVERY THROUGH VIRTUAL CARE">TRANSFORMING HEALTH CARE DELIVERY THROUGH VIRTUAL CARE</a></h4><h4><a href="https://journals.lww.com/ajnonline/abstract/2023/06000/initiating_virtual_nursing_in_general_inpatient.22.aspx" title="MAYO CLINIC’S ADVANCED CARE AT HOME">MAYO CLINIC’S ADVANCED CARE AT HOME</a></h4><p> </p><p> </p>h2 { color: #9d2235; } h3 { color: #003087; } </div><div class="col-md-4"><p><a href="/system/files/media/file/2024/08/pa-workforce-solutions-virtual-nursing.pdf" target="_blank" title="Click here to download the Workforce Solutions: Virtual Nursing: Models of Care PDF."><img src="/sites/default/files/inline-images/workforce-solutions-virtual-nursing.png" data-entity-uuid="4406564a-d6c5-46c7-853b-56a507fe7a11" data-entity-type="file" alt="Virtual Nursing: Models of Care" width="726" height="940"></a></p></div></div></div> Tue, 06 Aug 2024 11:21:35 -0500 COVID-19: Telehealth and Virtual Care /concord/case-studies/hicuity-health <div></div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ .Banner_Title_Overlay_Bar h1 { color: #fff; background-color: rgba(255, 255, 255, .0); box-shadow: none; } @media (max-width:530px){ .Banner_Title_Overlay_Bar h1 { background-color:#000; } } <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-06/Concord_Investing_banner1_1170x250.jpg" alt="Banner Image" width="1168" height="250"><div><h1>Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months</h1></div></header></div><div class="raw-html-embed"> /* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; 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var path = url.split('/').slice(-3, 2).join('/'); var pathreplace = path.replace(/-/g, " "); document.getElementById("CntMenuSubHome").innerHTML =(pathreplace); var url = window.location.pathname; var path = url.split('/').slice(-2, 3).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParent").innerHTML =(pathreplace2); var url = window.location.pathname; var path = url.split('/').slice(1, 2).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParentOnly").innerHTML =(pathreplace2); var y = document.getElementsByTagName("h1"); document.getElementById("CntMenuSubChild").innerHTML = y[0].innerHTML; </div><div class="row sp_Resource1"> .sp_Resource1 { /*padding: 25px 0 0px 0;*/ } .sp_Resource1 h2 { margin-top: 0px; } .sp_Resource1 h3 { margin: 10px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .sp_Resource1 h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 15px 0 } .sp_Resource1 p, .sp_Resource1 ul li { font-size: 16px; } .sp_Resource1_holder { background-color: ; padding: 0; overflow: auto } .sp_Resource1 .sp_Resource1_holder img { margin: auto; display: block; box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -webkit-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -moz-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); } @media (max-width:767px) { .sp_Resource1 .sp_Resource1_holder img { width: 100%; max-width: 150px; } } .sp_Resource1 .btn { margin-top: 20px; } .sp_Resource1_holder h2 span { color: #d50032; display: block; position: relative; font-size: .8em; } <div class="col-md-10 col-md-offset-1 sp_Resource1_holder"><div class="text-align-center col-sm-4 col-md-3"><a href="/system/files/media/file/2024/07/Hicuity-Health-casestudy-shared-services_2024.pdf" target="_blank" title="Health Care System Virtual Care Optimized with Shared Services Solution"><img src="/sites/default/files/2024-07/Hicuity-Health-casestudy-virtual-care-247x320.jpg" alt="Cover image" width="247" height="320"></a> </div><div class="col-sm-8 col-md-9"> Scan </h3> --><h2><span>Case Study</span> <a href="/system/files/media/file/2024/07/Hicuity-Health-casestudy-shared-services_2024.pdf" target="_blank" title="Health Care System Virtual Care Optimized with Shared Services Solution">Health Care System Virtual Care Optimized with Shared Services Solution</a></h2><p>A large, Mid-Atlantic regional healthcare system sought to expand its care delivery model by implementing a robust virtual care program. The goal was to improve patient outcomes, expand access to care, and optimize staffing resources. Partnering with Hicuity Health, the system established a state-of-the-art operations center</p><p><a class="btn btn-wide btn-primary" href="/system/files/media/file/2024/07/Hicuity-Health-casestudy-shared-services_2024.pdf" target="_blank" title="Health Care System Virtual Care Optimized with Shared Services Solution"><span>Read Case Study</span></a><span> </span></p></div></div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div><div class="row spacer"><div class="col-sm-8 col-md-offset-2"><div><a href="https://hicuityhealth.com/what-we-do/?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2024&utm_content=casestudy" target="_blank" title="Hicuity Health"><img src="/sites/default/files/2024-07/Logo-Hicuity-834x313.png" alt="Hicuity Health logo" width="417" height="157"></a><h3><a href="https://hicuityhealth.com/what-we-do/?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2024&utm_content=casestudy" target="_blank" title="Hicuity Health">Hicuity Health</a></h3><p>Hicuity Health is the foremost provider of tech-enabled virtual care. We specialize in collaborative and tailored care models that elevate care delivery in hospital, post-acute facilities and in-home care settings. Our high-acuity virtual care solutions include; virtual nursing, tele-ICU, telemetry, virtual sitting, smart device monitoring, and shared services.</p><p>To learn more about Hicuity Health <a href="mailto:Brad.Green@HicuityHealth.com?subject=I%20would%20like%20to%20learn%20more%20about%20your%20solution&body=I%20would%20like%20to%20learn%20more%20about%20the%20work%20your%20company%20is%20doing%20with%20hospitals%20and%20health%20care%20providers." title="contact Steven Reilly">contact Brad Green</a>.</p></div></div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div> Tue, 16 Jul 2024 09:57:04 -0500 COVID-19: Telehealth and Virtual Care /concord/case-studies <div></div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ .Banner_Title_Overlay_Bar h1 { color: #fff; background-color: rgba(255, 255, 255, .0); box-shadow: none; } @media (max-width:530px){ .Banner_Title_Overlay_Bar h1 { background-color:#000; } } <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-06/Concord_Investing_banner1_1170x250.jpg" alt="Banner Image: Strategic Investment in Health Care Innovation" width="1168" height="250"><div><h1>Innovative Hospital Solutions to Address Health Care Challenges</h1></div></header></div> /* center_body */ .center_body { /*margin-top:50px;*/ /*margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ <div class="row"><div class="col-sm-12 center_body"> Strategic Investment in Health Care Innovation </h1> --><p class="center_Intro">The AHA and Concord Health Partners invest in growth-stage companies that offer promise for health care transformation.</p><p class="center_Lead">In 2019, the ���������� Association (AHA) and Concord formed a strategic partnership enabling Concord’s team of health care investment professionals to understand key challenges and top priorities the AHA and its members face while identifying best-in-class companies with relevant, high-impact solutions. 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src="/sites/default/files/2024-03/iris-geisnger-247x320.jpg" alt="Cover Image: Geisinger’s Behavioral Health Care Transformation" width="247" height="320"></a><h3><a href="/concord/case-studies/iris-geisinger" title="Geisinger’s Behavioral Health Care Transformation">Geisinger’s Behavioral Health Care Transformation</a></h3><p>Learn how Iris Telehealth helped Geisinger Health dramatically reduce its referral queue of behavioral health patients waiting for care at-scale.</p><p><a class="btn btn-primary" href="/concord/case-studies/iris-geisinger" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD03 FiltD05 FiltD02"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/loyal-scion" title="ScionHealth Breaks Down Care Barriers with CRM"><img src="/sites/default/files/2024-03/loyal-scion-247x320.jpg" alt="Cover Image: ScionHealth Breaks Down Care Barriers with CRM" width="247" height="320"></a><h3><a href="/concord/case-studies/loyal-scion" title="ScionHealth Breaks Down Care Barriers with CRM">ScionHealth Breaks Down Care Barriers with CRM</a></h3><p>ScionHealth partnered with Loyal to interact with its patient population more easily via email and SMS, pushing appointment reminders and scheduling prompts.</p><p><a class="btn btn-primary" href="/concord/case-studies/loyal-scion" title="See the Case Study">Learn More</a></p></div></div></div> <div class="FilterInner"> <div class="ctaArticleTilesItem"> <a href="/concord/case-studies/vitaltech-advocate" title="Advocate Manages Hospital Stays and ED Visits"><img src="/sites/default/files/2024-03/vitaltech-advocate-247x320.jpg" alt="Cover Image: Advocate Manages Hospital Stays and ED Visits" width="247" height="320"></a> <h3> <a href="/concord/case-studies/vitaltech-advocate" title="Advocate Manages Hospital Stays and ED Visits">Advocate Manages Hospital Stays and ED Visits</a> </h3> <p> Advocate Aurora saw a significant decrease in hospital stays and ED visits by implementing remote patient monitoring with VitalTech. </p> <p> <a class="btn btn-primary" href="/concord/case-studies/vitaltech-advocate" title="See the Case Study">Learn More</a> </p> </div> </div> </div> VitalTech exited Concord portfolio MARCH 2025 --><div class="col-md-3 FilterSection filterDiv FiltD04 FiltD05 FiltD02"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/cylera-rwjb" title="RWJ Barnabas Health Improves Healthcare IoT Security with Zero Patient Care Disruption"><img src="/sites/default/files/2024-04/cylera-rwjb-247x320.jpg" alt="Cover Image: RWJ Barnabas Health Improves Healthcare IoT Security with Zero Patient Care Disruption" width="247" height="320"></a><h3><a href="/concord/case-studies/cylera-rwjb" title="RWJ Barnabas Health Improves Healthcare IoT Security with Zero Patient Care Disruption">RWJ Barnabas Health Improves Healthcare IoT Security with Zero Patient Care Disruption</a></h3><p>RWJB partnered with Cylera to deliver a solution that provided full, centralized inventory visibility and device security across their entire network of healthcare IoT and connected medical devices.</p><p><a class="btn btn-primary" href="/concord/case-studies/cylera-rwjb" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD05 FiltD02 FiltD07"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/pieces" title="Streamlining Clinical Workflows With AI"><img src="/sites/default/files/2024-04/pieces-empowering-clinician-workflows-247x320.jpg" alt="Cover Image: Streamlining Clinical Workflows With AI" width="247" height="320"></a><h3><a href="/concord/case-studies/pieces" title="Streamlining Clinical Workflows With AI">Streamlining Clinical Workflows With AI</a></h3><p>Demonstrating AI's potential to improve operational efficiency and patient care, a top hospital became a pioneer in applying generative AI at scale with Pieces Technology.</p><p><a class="btn btn-primary" href="/concord/case-studies/pieces" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD02 FiltD03 FiltD07"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/mednition-adventist" title="Adventist Health Glendale Achieves 90% Sepsis Compliance with AI"><img src="/sites/default/files/2025-04/mednition_adventist_health_glendale-casestudy-247x320.jpg" alt="Cover Image: Adventist Health Glendale Achieves 90% Sepsis Compliance with AI In Emergency Department Care Delivery" width="247" height="320"></a><h3><a href="/concord/case-studies/mednition-adventist" title="Adventist Health Glendale Achieves 90% Sepsis Compliance with AI In Emergency Department Care Delivery">Adventist Health Glendale Achieves 90% Sepsis Compliance with AI</a></h3><p>Adventist Health Glendale describes their journey to achieving a 90% SEP-1 compliance rate using Nurse-Led Protocol and Mednition's KATE AI.</p><p><a class="btn btn-primary" href="/concord/case-studies/mednition-adventist" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD05 FiltD06 FiltD02"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/clarify-health" title="East Coast Health System Enhances Care Continuity"><img src="/sites/default/files/2024-11/clarify-atlas-system-enhances-care-continuity-247x320.jpg" alt="Cover Image: East Coast Health System Enhances Care Continuity" width="247" height="320"></a><h3><a href="/concord/case-studies/clarify-health" title="East Coast Health System Enhances Care Continuity">East Coast Health System Enhances Care Continuity</a></h3><p>The health system saw an additional 37,000 referrals kept in-network when compared to the prior year after partnering with Clarify Health. Significantly improving its financial performance.</p><p><a class="btn btn-primary" href="/concord/case-studies/clarify-health" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD03 FiltD06 FiltD05"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/cedar-novant" title="Novant Health improves patient satisfaction and payment experience in 12 months"><img src="/sites/default/files/2024-07/cedar-novant-casestudy-247x320.jpg" alt="Cover Image: Novant Health improves patient satisfaction and payment experience in 12 months" width="247" height="320"></a><h3><a href="/concord/case-studies/cedar-novant" title="Novant Health improves patient satisfaction and payment experience in 12 months">Novant Health improves patient satisfaction and payment experience in 12 months</a></h3><p>After implementing Cedar Pay, Novant Health saw a significant rise in patient satisfaction with the billing process with scores now at 90%.</p><p><a class="btn btn-primary" href="/concord/case-studies/cedar-novant" title="See the Case Study">Learn More</a></p></div></div></div> <div class="FilterInner"> <div class="ctaArticleTilesItem"> <a href="/concord/case-studies/critical-insight-lsbio" title="Address the Needs Of Your Maturing Cybersecurity Program"><img src="/sites/default/files/2024-07/critical-insight-lsbio-casestudy-247x320.jpg" alt="Cover Image: Address the Needs Of Your Maturing Cybersecurity Program" width="247" height="320"></a> <h3> <a href="/concord/case-studies/critical-insight-lsbio" title="Address the Needs Of Your Maturing Cybersecurity Program">Address the Needs Of Your Maturing Cybersecurity Program</a> </h3> <p> See how strategic improvements were made to onsite Security Information and Event Management (SIEM) through their partnership with Critical Insight. </p> <p> <a class="btn btn-primary" href="/concord/case-studies/critical-insight-lsbio" title="See the Case Study">Learn More</a> </p> </div> </div> </div> critical insight exited Concord portfolio NOVEMBER 2024 --><div class="col-md-3 FilterSection filterDiv FiltD-1 FiltD07 FiltD03"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/learntolive-antea" title="Driving Utilization of World-Class Mental Health Benefits"><img src="/sites/default/files/2024-07/learntolive-anteagroup-247X320.jpg" alt="Cover Image: Driving Utilization of World-Class Mental Health Benefits" width="247" height="320"></a><h3><a href="/concord/case-studies/learntolive-antea" title="Driving Utilization of World-Class Mental Health Benefits">Driving Utilization of World-Class Mental Health Benefits</a></h3><p>Antea Group has driven world-class utilization of mental health programs and clinician coaching. Learn to Live provides turnkey solutions and 24/7 access.</p><p><a class="btn btn-primary" href="/concord/case-studies/learntolive-antea" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD02 FiltD06 FiltD03"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/mindmaze" title="A Patient’s Journey - Incredible results using MindMotion GO"><img src="/sites/default/files/2024-07/mindmaze-mind-motion-go-247x320.jpg" alt="Cover Image: A Patient’s Journey - Incredible results using MindMotion GO" width="247" height="320"></a><h3><a href="/concord/case-studies/mindmaze" title="A Patient’s Journey - Incredible results using MindMotion GO">A Patient’s Journey - Incredible results using MindMotion GO</a></h3><p>After a life-changing car accident, Emily achieved incredible results using MindMotion GO. MindMaze solutions aim to deliver superior outcomes in motor and cognitive function.</p><p><a class="btn btn-primary" href="/concord/case-studies/mindmaze" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD-1 FiltD05 FiltD06"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/neuroflow-jefferson" title="NeuroFlow Helps Jefferson Reduce ED Visits by 34%"><img src="/sites/default/files/2024-07/neuroflow-jefferson-247x320.jpg" alt="Cover Image: NeuroFlow Helps Jefferson Reduce ED Visits by 34%" width="247" height="320"></a><h3><a href="/concord/case-studies/neuroflow-jefferson" title="NeuroFlow Helps Jefferson Reduce ED Visits by 34%">NeuroFlow Helps Jefferson Reduce ED Visits by 34%</a></h3><p>Jefferson Health partnered with NeuroFlow to integrate behavioral health into their primary care and ob-gyn clinics and create evidence-based care pathways for support.</p><p><a class="btn btn-primary" href="/concord/case-studies/neuroflow-jefferson" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD06 FiltD02 FiltD07"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/post-acute-analytics" title="Enabling More Efficient Clinical Review and Care Transitions"><img src="/sites/default/files/2024-07/paa-responsible-ai-247x320.jpg" alt="Cover Image: Enabling More Efficient Clinical Review and Care Transitions" width="247" height="320"></a><h3><a href="/concord/case-studies/post-acute-analytics" title="Enabling More Efficient Clinical Review and Care Transitions">Enabling More Efficient Clinical Review and Care Transitions</a></h3><p>Amid recent investigations and heightened scrutiny of AI, PAA emphasizes the importance of transparent and accountable AI systems in healthcare.</p><p><a class="btn btn-primary" href="/concord/case-studies/post-acute-analytics" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD02 FiltD05 FiltD07"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/hicuity-health" title="Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months"><img src="/sites/default/files/2024-07/Hicuity-Health-casestudy-virtual-care-247x320.jpg" alt="Cover Image: Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months" width="247" height="320"></a><h3><a href="/concord/case-studies/hicuity-health" title="Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months">Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months</a></h3><p>A large, Mid-Atlantic healthcare system sought to improve patient outcomes, expand access to care, and optimize staffing resources with Hicuity Health.</p><p><a class="btn btn-primary" href="/concord/case-studies/hicuity-health" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD02 FiltD06 FiltD03"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/thyme-care" title="Transforming the Cancer Care Experience"><img src="/sites/default/files/2025-04/thyme_care_cancer-care-journey_impact-report-247x320.jpg" alt="Cover Image: Transforming the Cancer Care Experience" width="247" height="320"></a><h3><a href="/concord/case-studies/thyme-care" title="Transforming the Cancer Care Experience">Transforming the Cancer Care Experience</a></h3><p>Thyme Care’s Impact Report showcases their key outcomes in oncology care, highlighting powerful data on cost reduction, acute care utilization, social barriers, and member experience.</p><p><a class="btn btn-primary" href="/concord/case-studies/thyme-care" title="See the Case Study">Learn More</a></p></div></div></div> <div class="FilterInner"> <div class="ctaArticleTilesItem"> <a href="xxxxxxx" title="xxxxxxxxxxxxxxxxxxxxxx"><img alt="Cover Image" src="xxxxxxxxxxxxxxxx"></a> <h3> <a href="xxxxxxx" title="xxxxxxxxxxxxxxxxxxxxxx">xxxxxxxxxxxxxxxxxxxxxx</a> </h3> <p> xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx </p> <p> <a class="btn btn-primary" href="xxxxxxx" title="See the Case Study">Learn More</a> </p> </div> </div> </div> --></div></div> filterSelection("all") function filterSelection(c) { var x, i; 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</div></div><div class="row sp_Resource1"> .sp_Resource1 { padding: 75px 0 75px 0; display: inline-block } .sp_Resource1 h3 { margin: 10px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .sp_Resource1 h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 15px 0 } .sp_Resource1 h4 a { text-decoration:none; } .sp_Resource1_holder { background-color: ; padding: 0; overflow: auto } .sp_Resource1 .sp_Resource1_holder img { padding-bottom: 15px } @media (max-width:768px) and (min-width:340px) { .sp_Resource1 .sp_Resource1_holder .col-xs-3 { width: 40%; } .sp_Resource1 .sp_Resource1_holder .col-xs-9 { width: 60%; } } @media (max-width:500px) and (min-width:361px) { .sp_Resource1 .sp_Resource1_holder img { margin: auto; display: block; margin-left: 100%; } .sp_Resource1 .sp_Resource1_holder.col-xs-3 { width: 100%; } .sp_Resource1 .sp_Resource1_holder .col-xs-9 { width: 100%; } } @media (max-width:360px) { .sp_Resource1 .sp_Resource1_holder img { margin: auto; display: block } .sp_Resource1 .sp_Resource1_holder .col-xs-3 { width: 100%; max-width: 150px; margin-left: calc(50% - 75px); margin-right: } .sp_Resource1 .sp_Resource1_holder .col-xs-9 { width: 100%; padding: 0 25px } } .sp_Resource1 .btn { margin-top: 20px; } <div class="col-xs-1 col-sm-1 col-md-2 col-lg-2"> </div><div class="col-xs-10 col-sm-10 col-md-8 col-lg-8 sp_Resource1_holder"><div class="col-xs-3 col-sm-4 col-md-4"><a href="/center/strategic-investment-in-health-care-innovation" title="AHA and Concord | Strategic Investment in Health Care Innovation Series"><img src="/sites/default/files/2024-03/Strategic-Investment-Series-Concord-350x370.png" alt="Cover images for the Strategic Investment in Health Care Innovation Series | AHA and Concord" width="350" height="370"></a></div><div class="col-xs-9 col-sm-8 col-md-8"><h3>���������� Association Reports</h3><h4><a href="/center/strategic-investment-in-health-care-innovation" title="AHA and Concord | Strategic Investment in Health Care Innovation Series">Strategic Investment in Health Care Innovation</a></h4><p>Through this series, Hospitals and health systems don’t have to fund innovation on their own. Often, partnering with specialists can be a sound strategy.</p><p><a class="btn btn-wide btn-primary" href="/center/strategic-investment-in-health-care-innovation" title="AHA and Concord | Strategic Investment in Health Care Innovation Series">View Them</a></p></div></div><div class="raw-html-embed"> // cvitek: add querysting param to deep link the filters jQuery( document ).ready(function() { console.log( "ready!" ); var QueryString = (new URL(location.href)).searchParams.get('filter'); if(QueryString) { console.log('found filter: ' + QueryString); switch (QueryString) { case 'behavioral-health': filterSelection('FiltD-1'); $( "button[title='Filter for: Behavioral Health']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'care-anywhere': filterSelection('FiltD02'); $( "button[title='Filter for: Transforming Care Delivery']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'consumer-experience': filterSelection('FiltD03'); $( "button[title='Filter for: Patient Engagement & Education']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'cyber-security': filterSelection('FiltD04'); $( "button[title='Filter for: Cyber Security']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'financial-operational-excellence': filterSelection('FiltD05'); $( "button[title='Filter for: Financial Stability']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'strategy-innovation': filterSelection('FiltD06'); $( "button[title='Filter for: Strategy & Innovation']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'health-equity': filterSelection('FiltD07'); $( "button[title='Filter for: Workforce']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'strategy-innovation': filterSelection('FiltD08'); $( "button[title='Filter for: Strategy & Innovation']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'workforce': filterSelection('FiltD010'); $( "button[title='Filter for: Workforce']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; default: //nothing found } } }); </div></div> Wed, 27 Mar 2024 11:17:37 -0500 COVID-19: Telehealth and Virtual Care /lettercomment/2023-10-10-aha-letter-support-house-connect-health-act-2023-hr-4189 <p>October 10, 2023</p> <table border="0" cellpadding="1" cellspacing="1"> <tbody> <tr> <td>The Honorable Mike Thompson<br /> United States House of Representatives<br /> 268 Cannon House Office Building<br /> Washington, DC 20515</td> <td>The Honorable Bill Johnson<br /> United States House of Representatives<br /> 2082 Rayburn House Office Building<br /> Washington, DC 20515</td> </tr> <tr> <td>The Honorable Doris O. Matsui<br /> United States House of Representatives<br /> 2311 Rayburn House Office Building<br /> Washington, DC 20515</td> <td> <p>The Honorable David Schweikert<br /> United States House of Representatives<br /> 460 Cannon House Office Building<br /> Washington, DC 20515</p> </td> </tr> </tbody> </table> <p>Dear Representatives Thompson, Matsui, Johnson and Schweikert:</p> <p>On behalf of our nearly 5,000 member hospitals, health systems and other health care organizations, our clinician partners — including more than 270,000 affiliated physicians, 2 million nurses and other caregivers — and the 43,000 health care leaders who belong to our professional membership groups, the ���������� Association (AHA) writes in support of the CONNECT for Health Act of 2023 (S. 2016/H.R. 4189).</p> <p>At the outset of the COVID-19 pandemic, the federal government moved quickly to ensure hospitals and health systems were able to respond efficiently and effectively to a wave of unprecedented need. The Centers for Medicare & Medicaid Services waived certain regulatory requirements and Congress provided significant legislative support to ensure hospitals and health systems could manage the numerous challenges facing them, including by increased virtual care options. These swift actions provided hospitals and health systems with critical flexibilities to care for patients during what has been a prolonged and unpredictable pandemic. We appreciate the introduction of this bill, which proposes many changes that would allow for increased patient access to telehealth services and use by hospitals and other providers, while removing barriers to adoption.</p> <p>Patients across geographies and settings, including both rural and urban areas, have benefited from increased access and improved convenience provided by telehealth services. Specifically, we strongly support the provision in the legislation which would permanently remove the geographic restrictions that currently limit where patients can access telehealth services and would add homes and other clinically appropriate sites as eligible originating site locations. We would encourage consideration of simply eliminating originating site restrictions altogether. Doing so would ensure that all Medicare beneficiaries can access services regardless of where they and their providers are physically located.</p> <p>Behavioral health is one specialty area that has seen sustained growth in telehealth utilization. In fact, prior to the pandemic, telehealth visits accounted for less than 1% of behavioral health visits. During the pandemic, they peaked at about 40% of all behavioral health visits and have been sustained at around 36%.<sup>1</sup> Geographically dispersed patients have benefited from increased access to behavioral health services provided through telehealth, especially in areas that may have provider shortages and in person visits are not possible. As a result, we appreciate the proposed removal of the requirements that a patient must receive an in-person evaluation six months before they can initiate behavioral telehealth treatment and also must have an in-person visit annually thereafter.</p> <p>Additionally, the AHA supports allowing rural health clinics and federally qualified health centers to serve as distant sites, so that these facilities may use the providers at their own sites to offer care to patients, ensuring patients remain connected to their primary providers. The AHA also supports allowing critical access hospitals (CAHs) the same ability to offer and bill for telehealth services and would encourage consideration of adding language to include CAHs as eligible distant sites.</p> <p>We also appreciate the ability to waive restrictions on the use of telehealth during national and public health emergencies and support improving Medicare’s process for coverage of telehealth services given the positive impact of improving patient’s access to care.</p> <p>Hospitals, health systems, providers and patients have seen the benefits and potential for telehealth to increase access and transform care delivery. We appreciate your leadership on this important issue and look forward to working together to ensure passage of the CONNECT for Health Act of 2023.</p> <p>Sincerely,</p> <p>/s/</p> <p>Lisa Kidder Hrobsky<br /> Senior Vice President<br /> Advocacy and Political Affairs<br /> __________</p> <p><small><sup>1 </sup><a href="https://www.kff.org/coronavirus-covid-19/issue-brief/telehealth-has-played-an-outsized-role-meeting-mental-health-needs-during-the-covid-19-pandemic/" target="_blank">Telehealth Has Played an Outsized Role Meeting Mental Health Needs During the COVID-19 Pandemic | KFF</a></small></p> Tue, 10 Oct 2023 12:14:42 -0500 COVID-19: Telehealth and Virtual Care /2023-10-10-aha-letter-support-senate-connect-health-act-2023-s-2016 <p>October 10, 2023</p> <p> </p> <table border="0" cellpadding="1" cellspacing="1"> <tbody> <tr> <td>The Honorable Brian Schatz<br /> United States Senate<br /> 722 Hart Senate Office Building<br /> Washington, DC 20510</td> <td>The Honorable Senator Roger Wicker<br /> United States Senate<br /> 555 Dirksen Senate Office Building<br /> Washington, DC 20510</td> </tr> </tbody> </table> <p>Dear Senators Schatz and Wicker:</p> <p>On behalf of our nearly 5,000 member hospitals, health systems and other health care organizations, our clinician partners — including more than 270,000 affiliated physicians, 2 million nurses and other caregivers — and the 43,000 health care leaders who belong to our professional membership groups, the ���������� Association (AHA) writes in support of the CONNECT for Health Act of 2023 (S. 2016/H.R. 4189).</p> <p>At the outset of the COVID-19 pandemic, the federal government moved quickly to ensure hospitals and health systems were able to respond efficiently and effectively to a wave of unprecedented need. The Centers for Medicare & Medicaid Services waived certain regulatory requirements and Congress provided significant legislative support to ensure hospitals and health systems could manage the numerous challenges facing them, including by increased virtual care options. These swift actions provided hospitals and health systems with critical flexibilities to care for patients during what has been a prolonged and unpredictable pandemic. We appreciate the introduction of this bill, which proposes many changes that would allow for increased patient access to telehealth services and use by hospitals and other providers, while removing barriers to adoption.</p> <p>Patients across geographies and settings, including both rural and urban areas, have benefited from increased access and improved convenience provided by telehealth services. Specifically, we strongly support the provision in the legislation which would permanently remove the geographic restrictions that currently limit where patients can access telehealth services and would add homes and other clinically appropriate sites as eligible originating site locations. We would encourage consideration of simply eliminating originating site restrictions altogether. Doing so would ensure that all Medicare beneficiaries can access services regardless of where they and their providers are physically located.</p> <p>Behavioral health is one specialty area that has seen sustained growth in telehealth utilization. In fact, prior to the pandemic, telehealth visits accounted for less than 1% of behavioral health visits. During the pandemic, they peaked at about 40% of all behavioral health visits and have been sustained at around 36%.1 Geographically dispersed patients have benefited from increased access to behavioral health services provided through telehealth, especially in areas that may have provider shortages and in person visits are not possible. As a result, we appreciate the proposed removal of the requirements that a patient must receive an in-person evaluation six months before they can initiate behavioral telehealth treatment and also must have an in-person visit annually thereafter.</p> <p>Additionally, the AHA supports allowing rural health clinics and federally qualified health centers to serve as distant sites, so that these facilities may use the providers at their own sites to offer care to patients, ensuring patients remain connected to their primary providers. The AHA also supports allowing critical access hospitals (CAHs) the same ability to offer and bill for telehealth services and would encourage consideration of adding language to include CAHs as eligible distant sites.</p> <p>We also appreciate the ability to waive restrictions on the use of telehealth during national and public health emergencies and support improving Medicare’s process for coverage of telehealth services given the positive impact of improving patient’s access to care.</p> <p>Hospitals, health systems, providers and patients have seen the benefits and potential for telehealth to increase access and transform care delivery. We appreciate your leadership on this important issue and look forward to working together to ensure passage of the CONNECT for Health Act of 2023.</p> <p>Sincerely,</p> <p>/s/</p> <p>Lisa Kidder Hrobsky<br /> Senior Vice President<br /> Advocacy and Political Affairs</p> Tue, 10 Oct 2023 11:50:02 -0500 COVID-19: Telehealth and Virtual Care /news/headline/2023-05-12-congress-urged-make-certain-medicare-telehealth-access-permanent <p>Telehealth Access for America, an AHA-supported campaign to protect patient access to critical telehealth services, urged Congress to make permanent <a href="https://www.hhs.gov/about/news/2023/05/10/hhs-fact-sheet-telehealth-flexibilities-resources-covid-19-public-health-emergency.html">certain Medicare telehealth flexibilities</a> granted during the COVID-19 public health emergency and extended through 2024 by the Consolidated Appropriations Act.</p> <p>“This temporary extension was welcomed news for patients and providers alike, but remains just that – a temporary solution,” <a href="https://telehealthaccessforamerica.org/wp-content/uploads/2023/05/TAFA-Letter-5.11.23.pdf">TAFA wrote</a>. “According to a recent study, nearly three-in-four virtual care users want Congress to make current telehealth flexibilities permanent. The patients and organizations we represent need certainty that only Congress can provide. It is in the best interest of patients and providers nationwide that Congress make telehealth a permanent piece of the health care puzzle.”<br />  </p> Fri, 12 May 2023 15:01:00 -0500 COVID-19: Telehealth and Virtual Care /news/headline/2023-05-03-dea-extend-covid-19-telehealth-prescribing-flexibilities <p>After reviewing a record 38,000 comments on proposed rules limiting telehealth prescriptions for buprenorphine and other controlled substances after the COVID-19 public health emergency, the Drug Enforcement Administration and Department of Health and Human Services “have decided to extend the current flexibilities while we work to find a way forward to give Americans that access with appropriate safeguards,” the DEA <a href="https://www.dea.gov/documents/2023/2023-05/2023-05-03/statement-dea-administrator-anne-milgram-covid-19-telemedicine" target="_blank">announced</a> May 3. The agencies last week submitted a draft temporary rule to the Office of Management and Budget and will release further details on the rule after it’s published in the Federal Register.</p> <p>AHA has <a href="/news/headline/2023-03-29-aha-comments-dea-telehealth-rules" target="_blank">urged</a> the DEA to establish a special registration process (as statutorily mandated) to waive the in-person evaluations for practitioners who register with the agency, and until then to waive the requirement as it has during the COVID-19 public health emergency, among other changes.</p> Wed, 03 May 2023 15:10:16 -0500 COVID-19: Telehealth and Virtual Care /news/headline/2023-04-11-hipaa-enforcement-discretion-end-covid-19-public-health-emergency <p>HIPAA enforcement discretion implemented for the COVID-19 public health emergency will expire with the end of the PHE on May 11, but covered health care providers will have until Aug. 9 to comply with the HIPAA rules with respect to telehealth, the Department of Health and Human Services’ Office for Civil Rights <a href="https://www.hhs.gov/about/news/2023/04/11/hhs-office-for-civil-rights-announces-expiration-covid-19-public-health-emergency-hipaa-notifications-enforcement-discretion.html">announced</a> today. </p> <p>“OCR is continuing to support the use of telehealth after the public health emergency by providing a transition period for health care providers to make any changes to their operations that are needed to provide telehealth in a private and secure manner in compliance with the HIPAA Rules,” explained OCR Director Melanie Fontes Rainer.</p> <p>OCR in 2020 implemented enforcement discretion policies under HIPAA and the Health Information Technology for Economic and Clinical Health Act for community-based testing sites; telehealth remote communications; use and disclosure of protected health information by business associates; and online scheduling for COVID-19 vaccination. <br />  </p> Tue, 11 Apr 2023 16:01:00 -0500 COVID-19: Telehealth and Virtual Care /news/headline/2023-01-06-hhs-announces-test-treat-telehealth-pilot-covid-19 <p>The Department of Health and Human Services will <a href="https://www.nih.gov/news-events/news-releases/nih-launches-home-test-treat-pilot-covid-19-telehealth-program" target="_blank">launch</a> this month a COVID-19 Home Test to Treat telehealth pilot program in Berks County, Pa. Program organizers will work this year with public health departments to expand the program to 100,000 people in vulnerable communities. Telehealth services provider eMed will implement the program, and UMass Chan Medical School will analyze the impact on participating communities.<br />  <br /> “At-home testing for COVID-19 is now widely available in the United States, as are antiviral treatments, and this program combines easy home access to both,” said Bruce Tromberg, director of the National Institute of Biomedical Imaging and Bioengineering, which will launch the program with HHS’ Administration for Strategic Preparedness and Response. <br />  <br /> The program is part of the Biden Administration’s <a href="https://www.whitehouse.gov/briefing-room/statements-releases/2022/09/08/fact-sheet-biden-administration-outlines-plan-to-get-americans-an-updated-covid-19-vaccine-shot-and-manage-covid-19-this-fall/" target="_blank">plan</a> to expand equitable access to COVID-19 treatments.</p> Fri, 06 Jan 2023 13:44:04 -0600 COVID-19: Telehealth and Virtual Care /aha-center-health-innovation-market-scan/2022-10-04-how-reconnect-patients-pandemic-slows <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="How to Reconnect with Patients as the Pandemic Slows. A woman in a dress standing in an open field of grass holds a surgical mask in her right hand." data-entity-type="file" data-entity-uuid="9e8adde0-b66a-48a8-b5de-d804d43c99c0" src="/sites/default/files/inline-images/How-to-Reconnect-with-Patients-as-the-Pandemic-Slows.jpg" width="420" height="258"></p> <p>Research from the consulting firm <a href="https://www.oliverwyman.com/index.html" target="_blank" title="Oliver Wyman homepage">Oliver Wyman’</a>s sister company <a href="https://lippincott.com/" target="_blank" title="Lippincott homepage">Lippincott</a> has found that many people during the pandemic lost trust and felt increasingly disconnected from other individuals, the media and the federal government. At the same time, there’s been an upswing in connections with employers, businesses and brands, notes Amit Sabharwal, a Lippincott senior partner.</p> <p>This shift creates an opportunity for hospitals and health systems to fill a void, Sabharwal explained at the recent <a href="https://www.oliverwyman.com/content/oliver-wyman/ow-v2/en/our-expertise/perspectives/health/2022/sep/restoring-trust-in-healthcare.html" target="_blank" title="Oliver Wyman Health: Restoring Trust in Healthcare">Oliver Wyman Health Innovation Summit</a>. Health care leaders, executives from health care startups and others who spoke at the conference shared ways that provider organizations can reestablish connections with patients.</p> <h2><span>3 Ways to Reconnect with Patients</span></h2> <h3><span>1</span> <span>|</span> Create meaningful change in patients’ daily lives.</h3> <p>Leaders from <a href="https://www.cityblock.com/" target="_blank" title="Cityblock Health homepage">Cityblock Health</a>, a provider group that serves low-income populations, and <a href="https://grapevinehealth.com/" target="_blank" title="Grapevine Health homepage">Grapevine Health</a>, a media company that works to improve health literacy, said outreach and engagement are just part of the puzzle.</p> <p>Lisa Fitzpatrick, M.D., Grapevine’s CEO, is attempting to bridge a gap at one of the most fundamental levels — health literacy. Grapevine is working to deliver relevant, reliable and relatable health information to communities.</p> <p>Fitzpatrick has seen firsthand how many patients aren’t getting the information they need. She moved from her luxury apartment in Washington, D.C., to one of the city’s poorest neighborhoods, where health outcomes and health literacy lag. Some samplings of things she heard on the streets in her neighborhood include: “I wasn’t sick before I went to the doctor,” and, “Is cancer contagious?”</p> <p>More pressing, one neighbor didn’t fully understand how his heart condition could lead to his being out of breath. What’s she’s learned in growing Grapevine is that the message and messenger matter. People want to hear from others who look like them and have shared experiences. Information must be authentic and developed in a manner that suits that person’s needs.</p> <p>Toyin Ajayi, M.D., Cityblock’s CEO, said her group has been successful because it builds engagement with patients.</p> <p>She pointed to Cityblock programs that help pregnant women navigate their health care journey during and after delivery; and working across the care continuum to ensure real-time handoffs for behavioral health patients so they don’t fall through the cracks. The company has a mobile integrated care program, which uses video and phone visits, text messaging and in-home care.</p> <h4><span>Key Takeaway</span></h4> <p><em>Health literacy, access and engagement are vital to restoring trust and building connections.</em></p> <h3><span>2</span> <span>|</span> Develop solutions that translate and synthesize information for better outcomes.</h3> <p>Technology is critical to the field’s efforts to reconnect with patients and communities. Oliver Wyman Partner Heiyab Tessema outlined some opportunities and challenges facing the field.</p> <p>For instance, 5G opens a world of possibilities to extend access to rural and other underserved areas. It can result in more timely data coming in from internet-connected devices and may level the playing field for competitors across health care. But connectivity alone won’t solve the problems, he said. Data for data’s sake won’t result in better outcomes. What’s needed are solutions that translate and synthesize information.</p> <p>Tessema said tools like artificial intelligence and machine learning can exacerbate health inequities. “We need more transparency on where the data came from and we need to generate more data points,” he said.</p> <h4><span>Key Takeaway</span></h4> <p><em>The field must solve for the issue of biases that exist in data if it is going to realize the full potential of digital tools.</em></p> <h3><span>3</span> <span>|</span> Use technology to build a sustainable workforce and improve patient care.</h3> <p>Roberta Schwartz, executive vice president and chief innovation officer at <a href="https://www.houstonmethodist.org/" target="_blank" title="Houston Methodist homepage">Houston Methodist</a>, explained how <a href="https://www.oliverwyman.com/our-expertise/perspectives/health/2022/sep/innovation-is-the-only-way-out.html" target="_blank" title="Oliver Wyman: Innovation Is the Only Way Out">creative use of technology</a> is helping Houston Methodist build a sustainable workforce.</p> <p>The first step, she said, was throwing away the regular playbook of retention bonuses and breaking the bank on travel nurses. “Innovation is the only way out,” she said.</p> <p>Some examples: deploying a telenursing platform that relies on a centralized team of nurses linked to iPads in patient rooms to conduct intake and patient discharge. The program cut 30 minutes out of the time it takes to do those processes and freed bedside nurses to return to patient care.</p> <p>They also use the <a href="https://biointellisense.com/#:~:text=The%20Award%2DWinning%20BioButton%C2%AE%20Medical%20Grade%20Wearable%20Device%20for%20Continuous%20Remote%20Monitoring" target="_blank" title="BioIntelliSense: BioButton copy on homepage">BioButton</a>, a wearable device, to track patient vitals in real time, eliminating the need for nurses to continually wake patients at night. And chatbots and natural language processing were deployed during COVID-19 vaccination events to automate and streamline scheduling. That effort has been expanded to other areas.</p> <h4><span>Key Takeaway</span></h4> <p><em>Culture change is the biggest hurdle, Schwartz said. “You need a stomach of steel and absolute dedication to say you’re not always going to get it right.”</em></p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 04 Oct 2022 06:15:00 -0500 COVID-19: Telehealth and Virtual Care